NUBA JEWELRY
Contact Us & FAQ
Contact Nuba Jewelry
We’re here to help with questions about your order, products, delivery, returns and general enquiries. Use the contact form on this page and include your order number when your message relates to an existing order.
Frequently Asked Questions
How long does my order take to process?
Orders are normally processed within 1–2 business days, excluding weekends and public holidays.
How long does delivery take?
Our standard UK delivery estimate is 3–5 business days after processing. International delivery times vary by destination. Please see our Shipping Policy for the latest delivery estimates.
How can I track my order?
Tracking details are sent to the email address used at checkout once your order has been dispatched. If you cannot find your tracking email, visit our Track Your Order page or contact us with your order number.
Can I change my order after placing it?
Contact us as soon as possible. We’ll do our best to help before your order enters processing, but changes cannot be guaranteed once processing has started.
Can I return my jewellery?
Eligible items can be returned within 30 days of delivery, provided they are unworn, undamaged and returned in their original condition. Please review our Return & Refund Policy before sending anything back.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photographs of the item and packaging. We’ll review the issue and advise you on the next step.
How should I care for my jewellery?
Keep jewellery away from harsh chemicals, perfumes and unnecessary moisture where possible. Store pieces separately in a dry place and wipe them gently with a soft cloth after wear.
GET IN TOUCH
We’re here to help.
If you have a question about an order, product, delivery or return, send us a message and our customer care team will get back to you.